Shipping policy
Thank you for visiting and shopping at Faye’s Mad Slime!
All of our orders are shipped via USPS and UPS.You will receive an email update with your tracking number once your order has shipped!
Delivery Times
Orders are processed and shipped within 4-5 business days (7-10 during busy seasons). Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes, inclement weather conditions, etc) may have an impact on your estimated delivery date.
Domestic Shipments
UPS and USPS
- Economy Ground Mail (2-5 business days)
- Standard Priority Mail (2-3 business days)
- Express Priority Mail Express (1-2 business days)
International Shipments
UPS Worldwide
- Standard (calculated at checkout, up to 2 weeks depending on location)
Tracking Your Order
Once your order has shipped, you will receive a tracking email within 24 hours. Please allow USPS up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Returns/Exchanges
It is our priority to make slimes as unique and wonderful as our customers. If there is something about our products that aren't meeting your standards, please let us know. We truly want to hear your feedback, so we can make it right.
All sales are considered final- we cannot offer refunds or exchanges due to the nature of the product. Shipment charges also cannot be refunded.
Our slimes are entirely handmade. As such, each slime may vary slightly in color, size, texture, and fragrance. These characteristics are not flaws, but rather a tribute to the organic nature of handmade goods.
Slimes are carefully measured and sealed to prevent leakage, and every order is properly packaged to avoid damage during shipping. If any damage occurs, or you’re not satisfied with your order, please contact us! We will happily replace your order, and work together to find a solution that you find satisfactory.
Contact
Allie Bennett